LawEntra

Support

We’re committed to providing consistent, friendly, and effective support to every LawEntra user.

Refund Eligibility

Refunds are issued only when:

The request is made within 7 days of purchase.

Less than 20% of content has been accessed.

A technical issue prevents access despite multiple support attempts.

Payment was made accidentally or charged twice.

What We Help With

We provide assistance for:

App errors, bugs, or crashes.

Payment confirmation or refund tracking.

Exam or content accessibility problems.

General feature guidance or study recommendations.

What We Don’t Handle

Our team cannot:

Guarantee specific exam results..

Modify or delete user data on demand (outside privacy laws).

Provide personalized legal advice.

Adjust content for individual preferences.

Feedback & Improvement

We welcome suggestions for new features and improvements. Submit feedback to lawentra@gmail.com — we read every message and value your ideas for better user experience.

Emergency Support

If you encounter payment failures or app access issues right before an exam, mention “Urgent” in your subject line. Send an email to — support@lawentra.com. We prioritize such requests and respond within hours.

Support Ethics

Our support follows:

Empathy-first communication.

Transparency in updates.

Respect for every user.

No automated spam or unnecessary messages.

Prepare smarter, practice stronger, and step confidently into your legal career.

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